Shipping Policy: Research Peptide Delivery Australia
Macropus Peptides dispatches every order from Australian stock, New South Wales, to addresses within Australia. This page explains how dispatch and delivery work and what to do if something goes wrong in transit.
Where we deliver
We deliver to addresses within Australia only. We do not offer international shipping and cannot forward orders to overseas addresses or freight forwarders.
[Whether PO boxes and parcel lockers are accepted].
Dispatch from Australian stock
Orders are dispatched on [Dispatch days]. Orders placed after [Order cut-off time] or on a non-dispatch day are dispatched on the next dispatch day. Orders paid by bank transfer are dispatched once funds clear.
We may hold an order before dispatch if we need to verify your age, identity or research purpose under our Research Use Policy.
Carriers and delivery timeframes
We ship with [Carrier]. Estimated delivery timeframes after dispatch are:
- [Standard delivery timeframes];
- [Express delivery timeframes, if offered]; and
- [Regional and remote area timeframes].
These are estimates from the carrier, not guarantees. Weather, public holidays, peak periods and carrier network delays can extend them.
Delivery costs
Delivery costs are calculated and shown at checkout before you pay. [Delivery pricing structure]. [Free delivery threshold, if any].
How vials are packed
Every vial is labelled with the compound name, strength, lot number and storage conditions, so you can check it against your order on arrival. We pack vials to reduce movement and the risk of breakage in transit. [Packaging details, such as padding, outer carton and any cold packs used].
When your parcel arrives, open it promptly, check each label against your order and store each product as shown on its label. If a certificate of analysis for your lot would help your records, you can request one through our contact page.
Tracking your order
[Tracking details, e.g. how and when tracking numbers are sent]. If tracking has not updated for several business days, contact us and we will follow it up with the carrier.
Address errors
Please check your delivery address carefully at checkout. If you notice a mistake, contact us immediately. We can correct the address free of charge before dispatch. Once a parcel is with the carrier, we may not be able to change it.
If a parcel is returned to us because the address supplied was incorrect or incomplete, or because it was not collected, we will contact you to arrange redelivery. [Redelivery charges, if any]. Returned parcels may have been exposed to unsuitable temperatures, and we may be unable to reship the same items for that reason.
Lost or delayed parcels
If your parcel has not arrived within [Lost parcel timeframe] after dispatch, contact us with your order number. We will lodge an investigation with the carrier. If the carrier confirms the parcel is lost, we will send a replacement or refund, as set out in our Refund Policy.
If tracking shows a parcel as delivered but you have not received it, check with neighbours and your building manager, then contact us within [Missing delivery reporting window] so we can raise it with the carrier.
Damaged parcels
If your parcel arrives damaged, keep the packaging and take photos before contacting us. Our Refund Policy explains the claim process.
Your consumer rights
Nothing on this page limits your rights under the Australian Consumer Law. See our Terms and Conditions for the full terms that apply to delivery.